Refund & Service Policy
At J. Scheer & Co., we are committed to providing the highest level of care and service for every item entrusted to us. Please review the following policies regarding refunds, concerns, and re-cleaning services.
Claims & Concerns
All concerns, claims, or requests regarding services performed must be submitted to J. Scheer & Co. within 72 hours of the item being delivered. Claims received after this period may not be eligible for consideration.
Refund Policy
- Full Refund Prior to Processing: A full refund will be issued if J. Scheer & Co. has not yet begun any work or processing on the item.
- No Refund After Processing Begins: Once J. Scheer & Co. has started processing, cleaning, restoration, preservation, or other work on an item, the service is considered underway and no refund will be provided.
Complimentary Re-Cleaning
If a client is not satisfied with the results of a cleaning service, J. Scheer & Co. will provide complimentary re-cleaning, provided that:
- The original service charge has been paid in full.
- The concern is reported within 72 hours of delivery.
- J. Scheer & Co. determines that additional cleaning can be performed safely.
Because certain garments, fabrics, embellishments, or materials may be delicate or may have reached the limit of safe cleaning, J. Scheer & Co. reserves the right to decline a complimentary re-cleaning if further treatment could result in damage, deterioration, discoloration, or other adverse effects to the item.
Our Commitment
J. Scheer & Co. takes great care in evaluating and treating each item entrusted to us. Our goal is to achieve the best possible result while protecting the integrity and condition of the garment or item.
By engaging J. Scheer & Co. for services, the client acknowledges and agrees to the terms of this Refund & Service Policy.