CUSTOMER SURVEY

J. Scheer & Co.
www.jscheer.com
Customer Service: 800.448.7291

Thank you for taking the time to fill out our Customer Survey!

Let's start with some easy questions.

What is your name?

How did you hear about J. Scheer & Co?
From a friend
In a magazine
On the Internet
We were recommended to you by a salon
From another source:

Could you tell us about your wedding?

When did you get married?

Did you have a good time?
Yes, I did
Don't even start...

How were your initial dealings with J. Scheer & Co?

How did you find the initial phone contact with J. Scheer & Co?
It was excellent
It was good
It needed improvement

Were all your questions about the preservation process answered?
They were answered
They were not answered

Please tell us about your experience getting your gown to us.

How did you get your gown to us?
Through Mail Boxes Etc.
It was picked up

What did you think of the service?
It was excellent
It was good
It needed improvement

How helpful were we during the process?

If you contacted us while we had your gown, were your concerns addressed?
Yes, they were
No, they were not

Did the information provided with your dress answer your questions about long-term care?
Yes, it did
No, it did not

And perhaps the most important thing...

What did you think of the presentation of your completed dress?
It was excellent
It was good
It needed improvement

Did you find the cost of our services competitive with other companies you researched?
It was competitive
It was not competitive

Let's finish up.

Would you recommend us to a friend or relative?
Yes, I would
No, I would not

Please tell us anything you consider important.

Would you like a gift certificate?

Please send a complimentary $25 gift certificate to:

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